A bulletproof plan is the bedrock of any exceptional customer relationship. Without one, you won’t be able to accurately identify your customer’s needs, understand the course of action it will take to fully meet their expectations, and know whether or not you’ve even made a positive impact that will maintain their trust and loyalty. It’s critical you have a solid guide in place – otherwise, you are actively risking the relationships most important to the health and success of your business.
David Lopes, Senior Director of Design and Customer Innovation and Mark Erbele, Global Customer Success Executive, will discuss the importance of customer success planning in an upcoming webinar on Wednesday, September 12th. They’ll share insights on:
The numerous benefits of creating a personalized customer success plan.
A step-by-step how-to guide to building your own customer success plans.
Common pitfalls that can arise when creating a plan, and how to avoid them.
How to scale the delivery of a customer success plan around the world.
Examples of customer success plans we’ve helped our clients create and execute.